Every smartphone is equipped with a serial number that allows an unambiguous assignment of the smartphone. In the world of smartphones, the serial number is the so-called IMEI. With the IMEI your iPhone 6S can be uniquely identified anytime.
Apple has determined that, in a small percentage of iPhone 6 Plus devices, the iSight camera has a component that may fail causing your photos to look blurry. The affected units fall into a limited serial number range and were sold primarily between September 2014 and January 2015.
If your iPhone 6 Plus is producing blurry photos and falls into the eligible serial number range, Apple will replace your device's iSight camera, free of charge.
| The iSight camera is located on the back of your iPhone 6 Plus: |
Eligibility
If your iPhone 6 Plus is in working order and exhibits the symptom described above, use the serial number checker below to see if it is eligible for this program. This program only applies to iPhone 6 Plus.
- Find the serial number for your iPad Pro, iPad, or iPod touch on the back of the device. On an iPad (cellular model), you'll also find the IMEI. The MEID is the first 14 digits of the IMEI.
- Feb 3, 2018 - Did you know that your iPhone's serial number says a lot about your device?
- Find the serial number or IMEI on your iPhone, iPad or iPod touch - Apple Support. 0 Likes Share.
- Check your Apple warranty status. Enter a serial number to review your eligibility for support and extended coverage.
- It’s not in the affected serial number range.
- Our records show that your iSight camera has already been replaced.
- Our records show it’s no longer eligible for a free replacement under this program. If you have questions, please contact Apple.
Replacement process
Choose one of the service options below to have your iSight camera replaced.
Your iPhone will be examined prior to any service to verify that it is eligible for this program and in working order.
- Apple Authorized Service Provider - Find one here.
- Apple Retail Store - Make an appointment here.
- Apple Technical Support - Contact us.
Note: Wireless carrier partners are not participating in this program.
To prepare your iPhone 6 Plus for the replacement process, please back up your data to iTunes or iCloud.
Note: If your iPhone 6 Plus has any damage such as a cracked screen which impairs the camera replacement, that issue will need to be resolved prior to service. In some cases, there may be a cost associated with the repair.
Additional Information
Apple may restrict or limit repair to the original country or region of purchase.
This worldwide Apple program doesn't extend the standard warranty coverage of the iPhone 6 Plus.
The program covers affected iPhone 6 Plus iSight cameras for 4 years after the first retail sale of the unit.
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